| 1 |
Install the latest product version
Visit the Home page and make sure you have the latest product version installed on your system. |
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| 2 |
Check out the Help file
Check the Help file for more information on your issue. Help can be found pressing the <F1> command or going to "Help -> User's Guide" within the application. |
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| 3 |
Check out the FAQ
Visit the FAQ page and see if your question is answered there. The FAQs are updated regularly and include many of the most commonly asked questions and will most likely contain an answer to one of your questions. |
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| 4 |
Consider recent changes on your system
If something used to work, think about what may have changed. New software installation or general system changes can affect performance and general functionality of other software on your system. |
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| 5 |
Try reproducing the problem
It's very important to identify when and how the problem occurred, if possible, so that you can repeat the steps that led to the problem. |
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| 6 |
Try reproducing the problem on another machine
If the problem goes away on another machine, compare what is different between the two systems. If this is the case, there is most likely a system conflict. |
